{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of NZD 75 or more; a flat NZD 39.00 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping & Delivery New Zealand delivery Standard delivery is free when the order subtotal after discounts is NZ$75 or more. Below NZ$75, delivery is NZ$39. Express Delivery is available for NZ$39; selecting it replaces the standard delivery charge. Delivery times Typical delivery takes 5 to 7 days, plus 24 to 48 hours for order handling and processing. Timing varies by location. The original store also publishes a 5 to 7 day service to Australia; contact us to confirm a destination outside New Zealand before ordering. Tracking and separate parcels Once your order ships, we send an email with tracking information. Items in one order may arrive in separate packages. Use Track Your Parcel or contact our team if you need help.",
    "url": "https://raisedtoiletseat.co.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from purchase under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. The consumer guarantees of the Consumer Guarantees Act 1993 for faulty or misdescribed goods apply to everything sold here and are unaffected.",
    "content": "Refunds & Returns Updated 7 September 2026. These terms apply to purchases from this website. Nothing here limits your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer law. 15-day change-of-mind returns You may return a product within 15 days of the original purchase for an exchange or refund under our voluntary returns policy. Contact us first with your order number. The product must be in its original packaging, with a receipt, order confirmation or other proof of purchase from this website. For a change of mind, the purchaser pays the return delivery cost. We will provide the correct return address; please do not send products to an administration office. Purchases from third-party retailers must be returned to that retailer. Refund timing We process refunds within 24 to 48 hours after receiving the returned item. Refunds go to the original payment method, or may be held as credit for a future purchase if you request it. Your payment provider may take additional time to show the refund. Cancelling an order Contact us as soon as possible, ideally within 12 hours, if you need to change or cancel your order. Orders can be cancelled before dispatch. Once packing and shipping have started, we may be unable to stop the parcel; the return process applies instead. There is no cancellation processing or packing fee. Faulty, damaged, incorrect or missing goods Please contact us promptly if an item arrives damaged, has missing parts, differs from your order or does not arrive. Your statutory rights are separate from the voluntary 15-day policy. Where goods fail a consumer guarantee, the remedy depends on the nature of the failure and may include repair, replacement or refund. Reasonable return costs for faulty goods are covered where required by law. Start a return or get help Email theteam@raisedtoiletseat.co.nz with your order number and details. For a case that needs further attention, contact caseresolution@customersupport.care .",
    "url": "https://raisedtoiletseat.co.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Toilet Seat Company New Zealand collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Caruso Consulting Co Ltd operates Toilet Seat NZ. We handle personal information in accordance with applicable privacy law, including New Zealand's Privacy Act 2020. Information we collect and why We collect the contact, delivery and order details you provide to fulfil orders, process payments, answer enquiries, manage returns and meet our obligations. Payment providers process card or payment-account details through their own services. Who receives information We share information needed to provide the service with payment processors, fulfilment and delivery providers, hosting services and customer-support systems. Some providers operate overseas. We take reasonable steps to protect information and address applicable safeguards for overseas disclosures. Cookies and analytics Essential storage supports the shopping cart. Optional analytics and advertising tools operate according to your cookie choices. You can change those choices using the site's cookie controls. See our cookie policy . Retention and security We keep information for as long as needed for the purposes above and any applicable recordkeeping obligations. We use reasonable safeguards against unauthorised access, loss and misuse. Access, correction and concerns Contact theteam@raisedtoiletseat.co.nz to request access to or correction of your information or raise a concern. You may also contact New Zealand's Office of the Privacy Commissioner. Legacy accounts, comments and embedded content The former WordPress store offered account and comment features. Contact us to request access, correction or an export of information retained from those features. Some records must be retained for legal, administrative or security purposes. Embedded videos and other third-party content may collect information under that provider's privacy terms. Avoid sending images containing location metadata unless it is needed for your enquiry.",
    "url": "https://raisedtoiletseat.co.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Toilet Seat Company New Zealand.",
    "content": "Terms & Conditions These terms apply to purchases from Toilet Seat NZ, a division of Caruso Consulting Co Ltd. The seller is the website operator, the buyer is the person or organisation ordering, and goods are the products ordered. Nothing here excludes rights that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law. Ordering and payment Payment is due when you complete an order. If payment is declined or not received, the order is not placed and goods are not dispatched. Available payment methods are credit or debit card through Stripe and PayPal. Prices and delivery charges are displayed in New Zealand dollars before payment. Shipping You pay the delivery amount shown at checkout. Free-delivery offers apply to eligible New Zealand orders. Contact us about international destinations or special delivery requirements before ordering. If a parcel is lost, contact us so we can investigate and provide the remedy required. Damage in transit does not remove your consumer rights. See our shipping policy for times, charges and tracking. Returns and cancellation Our voluntary change-of-mind period is 15 days from purchase, subject to the conditions in our returns policy . Statutory remedies for faulty, damaged or misdescribed goods are separate and are not limited to that period. Contact us promptly to cancel before dispatch. Complaints Email theteam@raisedtoiletseat.co.nz with the order details and your concern. We review each case and work with you to resolve it. If further assistance is needed, email caseresolution@customersupport.care . Product use and website information Check suitability, dimensions and fitting requirements before ordering and follow the product instructions. Information on this website is general product information; it does not replace individual professional advice. Applicable non-excludable rights remain in force. Changes and applicable law We may update these terms. The terms shown when you order apply to that purchase. Your applicable New Zealand consumer rights are unaffected by the location of the operator.",
    "url": "https://raisedtoiletseat.co.nz/terms-and-conditions/"
  }
}